General Questions

1. What types of seafood do you sell?

We offer a wide selection of fresh and frozen seafood, including fish (salmon, cod, haddock, etc.), shellfish (shrimp, crab, lobster), and specialty seafood items. Availability may vary based on the season.

2. Do you sell both fresh and frozen seafood?

Yes! We provide both fresh seafood, sourced daily, and high-quality frozen options for longer storage.

3. Where does your seafood come from?

We source our seafood from trusted suppliers, including local fisheries and sustainable sources worldwide, ensuring top-quality and responsibly harvested products.

4. How do you ensure seafood freshness?

Our fresh seafood is stored and transported under strict temperature control, ensuring peak freshness. Frozen seafood is flash-frozen to preserve quality and taste.

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Ordering & Delivery

5. How can I place an order?

You can order through our website. For large or special orders, you can also call or email us.

6. Do you deliver?

Yes! We offer local delivery as well as nationwide shipping for fresh items. Delivery fees and availability vary by location.

7. What are your delivery areas and charges?

We provide local delivery within [specific area] and ship frozen seafood nationwide. Local delivery fees depend on distance, while shipping costs for frozen items are based on weight and location.

8. How is frozen seafood shipped?

We pack frozen seafood in insulated boxes with dry ice or gel packs to maintain the required temperature during transit.

9. Can I pick up my order instead?

Absolutely! You can select the local pickup option when ordering online or call ahead to arrange a time.

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Payment & Returns

10. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and cash for in-store purchases.

11. What is your return policy?

Due to food safety regulations, we do not accept returns on perishable items. However, if there is an issue with your order, please contact us immediately, and we will make it right.

12. What if my seafood arrives damaged or spoiled?

If you receive a damaged or spoiled product, please take a photo and contact us within 24 hours of delivery. We will assess the issue and offer a replacement or refund if necessary.

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Sustainability & Special Requests

13. Do you offer sustainable seafood options?

Yes! We prioritize sustainability and work with suppliers who follow responsible fishing and farming practices. Look for our sustainability-labelled items.

14. Can I request a specific seafood item?

Yes! If you're looking for something specific that isn’t listed, contact us, and we’ll do our best to source it for you.

15. Do you offer wholesale or bulk orders?

Yes, we supply seafood to restaurants, catering businesses, and bulk buyers. Contact us for pricing and availability.

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Contact & Business Hours

16. How can I contact you?

You can reach us via:
📞 Phone: 01752 898684
📧 Email: sales@sjfisheries.co.uk
📍 Visit: Unit 4 Richmond Place, Lee Mill Ind Est, Ivybridge,PL21 9RL

17. What are your business hours?

Our shop is open Tuesday - Saturday. Online orders can be placed anytime, and deliveries are scheduled during business hours.