FAQs

🐟 General Questions

1. What types of seafood do you sell?
We offer a wide and carefully selected range of seafood to suit every taste, occasion, and kitchen. Our selection includes:

• Fresh Fish: Staples such as salmon, cod, haddock, hake, and plaice, as well as seasonal specials landed daily at Brixham Market.

• Shellfish & Crustaceans: Mussels, scallops, prawns, crab, and lobster, with availability guided by natural seasons and sustainability.

• Variety Boxes, Platters & Kits: Ready-to-enjoy boxes and “Seafood Night In” kits, perfect for entertaining, gifts, or special occasions.

• Frozen Favourites: Tiger prawns, luxury fishcakes, calamari and more high-quality frozen fish and shellfish, flash-frozen to lock in flavour and freshness, ideal for longer storage. 

• Specialty & Luxury Items: Oysters, smoked fish, sushi-grade tuna, and other delicacies sourced from trusted suppliers.

 

2. Do you sell both fresh and frozen seafood?
Yes! Our fresh fish is mainly sourced from Brixham market for maximum quality, while our frozen products are expertly flash-frozen to lock in freshness, making them perfect for longer storage without compromising on flavour.

 

3. Where does your seafood come from?
We are proud to have a long-standing relationship with Brixham Market, one of the UK’s most respected fishing ports. Over 90% of our fresh fish comes directly from Brixham, ensuring the best quality and traceability. In addition, we work with other trusted local fisheries and reputable suppliers across the UK and beyond, always prioritising sustainably sourced and responsibly harvested seafood.

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Why Brixham Market? 🐟

Brixham Market is one of the UK’s busiest and most respected fishing ports, renowned for the exceptional quality and variety of seafood landed there. We’ve built a long-standing relationship with the market and local fishermen, and today over 90% of our fresh fish comes directly from Brixham.

By sourcing from Brixham, we can ensure:

• Freshness: Much of our fish is landed daily and reaches us within hours.

• Traceability: Every catch can be traced back to the boat, giving you full confidence in where your seafood comes from.

• Quality: Brixham is known for its premium fish, supplying some of the best restaurants in the UK.

• Support for local communities: Buying directly from the market helps support sustainable livelihoods for fishermen and their families.

For us, Brixham isn’t just a supplier — it’s a key part of our business to bringing you seafood that’s as fresh and responsibly sourced as possible.

 

4. How do you ensure seafood freshness?
Much of our fish is landed daily at Brixham Market and delivered straight to us, keeping the journey from sea to plate as short as possible. All fresh products are stored and transported under strict temperature-controlled conditions. Frozen items are flash-frozen at source to preserve texture and taste. Every order is carefully packed in insulated boxes with to maintain the cold chain until it reaches your door.

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📦 Ordering & Delivery

 

5. How can I place an order?
Simply browse our online shop and place your order at checkout. For large, bespoke, or special event orders, you can also contact us by phone or email and we’ll be happy to assist.

 

6. Do you deliver?
Yes! We deliver fresh fish and seafood nationwide, and offer local delivery and collection for frozen products. This way, you always receive your order in the best possible condition.

 

7. What are your delivery areas and charges?

• Fresh products: Available for nationwide delivery. Delivery charges are £2.50 based on location, and nationwide corier at £12. These rates will be shown at checkout.

• Frozen products: Available for local delivery within 'PL' postcodes, or collection from our Ivybridge shop. Charges for local delivery are £2.50.

 

8. Do you deliver frozen products nationwide?
At the moment, we’re unable to send frozen products nationwide. These items require a courier service, and we simply can’t guarantee they’ll arrive in the same high quality we promise for all our seafood. To protect our standards, frozen products are currently available for local delivery and collection only.
That said, we’re always exploring new packaging and courier options, so we hope to expand frozen deliveries in the future. In the meantime, our fresh seafood is available nationwide, arriving in insulated packaging to ensure it reaches you in perfect condition.

 

9. How is seafood shipped?
Fresh products are packed in insulated boxes with ice packs to keep them chilled during courier transit. Frozen products (for local delivery) are packed in insulated boxes to ensure they stay at the right temperature until they reach you.

 

10. Can I pick up my order instead?
Absolutely! You can select “local pickup” at checkout to arrange colelction at our depot in Ivybridge.

 

11. Can I choose a specific delivery day?
Yes. At checkout, you’ll be able to select your preferred delivery day. Please note we cannot deliver on Sundays or Mondays (including Bank Holidays).

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💳 Payment & Returns

 

11. What payment methods do you accept?
We accept all major debit and credit cards and PayPal.

 

12. What is your return policy?
Due to food safety regulations, we cannot accept returns on perishable products. However, if there’s ever an issue with your order, please contact us right away and we’ll resolve it quickly.

 

13. What if my seafood arrives damaged or spoiled?
If you receive a damaged or spoiled product, please take a photo and contact us within 24 hours of delivery. We’ll assess the issue and offer a replacement or refund where appropriate.

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🌍 Sustainability & Special Requests

 

14. Do you offer sustainable seafood options?
Yes. Sustainability is central to our values. We partner with suppliers who use responsible fishing and aquaculture practices. Many of our products carry sustainability labels so you can shop with confidence.

 

15. Can I request a specific seafood item?
Yes. If you’re after something not listed on our site, get in touch and we’ll do our best to source it for you—whether it’s for a special recipe, event, or restaurant menu.

 

16. Do you offer wholesale or bulk orders?
Yes, we've supplied hotels, restaurants, catering businesses, and bulk buyers for over 40 years! Please contact us for tailored pricing and availability on 01752 898684 or email sales@sjfisheries.co.uk. 

 

17. Do you offer seafood gift options?
Yes! Our variety boxes, seafood kits and platters make excellent gifts. You can even add a personalised note at checkout to make it extra special.

 

18. Do you sell gift cards?
Yes — we offer digital gift cards that can be purchased directly through our website. They make the perfect present for seafood lovers, letting the recipient choose their favourites from our range. Gift cards are available in multiple values and are delivered instantly by email.

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📞 Contact & Business Hours

 

19. How can I contact you?
You can reach us by:
📞 Phone: 01752 898684
📧 Email: sales@sjfisheries.co.uk
📍 Visit: Unit 4 Richmond Place, Lee Mill Ind Est, Ivybridge, PL21 9RL

 

20. What are your business hours?
Our shop is open Tuesday to Saturday. Online orders can be placed 24/7, and deliveries are scheduled during standard business hours.